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DANA deposit and withdrawal

DANA is one of the fastest payment rails supported on lampion. To deposit using DANA, go to your account dashboard, select "Deposit," and choose DANA as your payment method. Enter the amount you wish to deposit—there are no fixed minimums, though small deposits below our welcome offer may incur rounding. Click "Proceed" and you will be redirected to the DANA app or web gateway. Verify your transaction with your DANA PIN or biometric authentication. Funds are credited to your lampion account instantly, appearing in your balance within seconds. Deposits carry no fees; the full amount is added to your playable balance.

For withdrawals, navigate to "Withdrawal" in your account. Ensure your DANA account is linked and verified. Enter the withdrawal amount and submit. After KYC approval (which must be completed before your first withdrawal), our system processes your request. Most DANA withdrawals complete within subject to verification. You will receive a confirmation via email and SMS. The funds arrive in your DANA wallet; from there, you can transfer to your bank account or spend directly. If a withdrawal is delayed beyond subject to verification, contact support with your withdrawal ID and we will investigate. DANA withdrawals are available 24/7 and do not have daily caps.

OVO and GoPay usage

OVO and GoPay are widely used e-wallets across Indonesia. To use either service on lampion, link your wallet in your account settings. For OVO, enter your registered phone number and verify via OTP. For GoPay, you can link your account or use the GoPay balance associated with your registered number. Both wallets support subject to verification—select the payment method, enter your amount, and confirm on the e-wallet gateway. Deposits are credited immediately to your lampion account. No additional verification is required for deposits under standard transaction limits.

Withdrawals to OVO and GoPay follow the same linked-account process. Submit your withdrawal request, and after KYC approval, funds are sent to your registered wallet. OVO withdrawals typically complete within subject to verification; GoPay withdrawals within subject to verification. Both wallets provide transaction history in their respective apps, and lampion sends you a confirmation email. If you change your linked wallet or phone number, update it in your account settings before attempting a withdrawal. Keep your OVO or GoPay app updated to avoid verification errors. Both payment methods are available for daily transactions with standard account limits.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via virtual account (VA) are the most direct method for lampion deposits and withdrawals in Indonesia. When you select bank transfer as your deposit method, our system generates a unique VA code in your preferred bank (BCA, Mandiri, BRI, or BNI). This VA code is displayed in your account dashboard. Transfer your desired amount from any bank account to this VA code using your bank's mobile app or online banking. The transfer is processed instantly, and funds appear in your lampion balance within seconds of bank confirmation—typically under subject to verification.

For withdrawals, you must register your withdrawal bank account during KYC verification. Once approved, submit your withdrawal request and choose "Bank Transfer." Our system processes the withdrawal to the registered account. Withdrawals to BCA typically complete within subject to verification; Mandiri within subject to verification; BRI and BNI within subject to verification. You will receive a confirmation email and SMS with the transaction reference. Bank transfers have no daily caps and support larger amounts than e-wallets. If you wish to withdraw to a different bank account, update your registered account in your KYC details and resubmit. All bank VA codes are unique to your account and expire after 24 hours if unused—a new code is generated on your next deposit request.

Fees, limits and verification

lampion does not charge deposit or withdrawal fees across any payment method. The full amount you transfer arrives in your account. Some banks or e-wallets may charge their own transaction fees—check your bank's pricing and your e-wallet terms. Deposits typically have no set minimum, though most accounts can deposit as little as our welcome offer. Large deposits (above our welcome offer) may be subject to additional verification or split into multiple transactions per bank limits. Withdrawals also have no set maximum, but are subject to your KYC verification level and account history.

KYC (Know Your Customer) verification is mandatory before your first withdrawal. You must provide a government-issued ID and proof of address. Verification typically takes 24 hours. During the verification period, you can still deposit and play; you simply cannot withdraw. Once verified, all future withdrawals are instant-eligible. If your account does not match your payment method (for example, your registered account name differs from your bank account holder), verification may be delayed. Contact support to resolve name discrepancies. Keep your KYC documents current—if your ID expires or your address changes, update your profile. Withdrawals to an account that does not match your verified identity may be declined for security.

Resolving a stalled transaction

If your deposit has not arrived in your lampion account within subject to verification of transfer confirmation, first check your bank's transaction history to confirm the payment was sent. Verify you used the correct VA code or payment details. If the transfer shows as successful on your bank side but has not credited to lampion, open a support ticket immediately with your transaction reference number, timestamp, and payment method. Our team will trace the payment and credit your account if the funds are confirmed. Deposits occasionally fail due to network delays or bank processing backups; these typically resolve within 1 hour.

If a withdrawal is stuck in "Processing" status for longer than the expected window (usually subject to verification), contact support with your withdrawal ID. We will check the status with your bank or e-wallet provider. Withdrawals may be delayed if your registered account details do not match your KYC profile, or if the receiving bank is experiencing technical issues. Provide us with your account email, withdrawal ID, and payment method. Our team typically resolves stalled withdrawals within 2 hours. In rare cases, if a withdrawal cannot be processed, we will credit the funds back to your lampion account. Never re-request a withdrawal while the first one is pending—this may cause duplication. Always wait for the previous request to complete or be cancelled by support.