lampion Casino & Sportsbook Terms

When you join lampion, you enter into an agreement with us about how we operate, what we expect from you, and how disputes are handled. These terms apply to all users accessing our platform from supported jurisdictions.

Our lampion terms cover account registration, deposit and withdrawal procedures, bonus conditions, game rules, and the rights and responsibilities of both the platform and our users. We also outline what happens if a dispute arises and how we resolve it.

This page sets out the core terms you accept when you open an account on lampion. If you have questions about any section, our support team is available through the app.

Core Terms for lampion Users

Account opening and eligibility on lampion

To use lampion, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We require you to provide accurate personal information during registration, including your full name, date of birth, email address, and phone number. You must upload government-issued photo identification and proof of address. We use this information to verify your identity and comply with local regulations.

You are responsible for maintaining the confidentiality of your lampion password. We recommend you change your password regularly and never share it with anyone. If you believe your account has been compromised, contact our support team immediately.

We reserve the right to close your lampion account if we detect fraudulent activity, multiple accounts per person, or breach of these terms. If your account is closed, any balance in your lampion wallet will be forfeited unless we determine the closure was in error.

Deposits and withdrawals on lampion

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via mobile wallets typically appear instantly in your lampion account. Bank transfers may take a few minutes depending on your bank's processing speed. We do not charge lampion-side deposit fees; your payment provider may deduct a small transfer charge.

Withdrawals from lampion route to the payment method you used for your initial deposit. We process withdrawals during business hours and subject to identity verification. If your withdrawal exceeds a threshold tied to your account age or if we detect unusual activity, we may request additional documents or delay processing. Most withdrawals complete within one business day.

Bonus terms and conditions on lampion

From time to time, we offer welcome bonuses or promotional bonuses to lampion users. Any bonus we credit to your account is subject to specific conditions: you may need to deposit a qualifying amount, meet a wagering requirement, or play only on designated games. We display these conditions clearly before you accept the bonus. Bonuses expire if not used within the specified window. We reserve the right to cancel or modify bonus offers at any time.

Game rules and settlement on lampion

lampion offers live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Mahjong Ways, Gates of Olympus, Aviator, Fortune Tiger, Sweet Bonanza), and sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, esports). Each game type has specific rules displayed in the lampion app or on the game interface. All game outcomes are final once published; we do not cancel or modify settled bets. If you believe a game malfunction occurred, contact us with your session ID and we will investigate.

Account liability

You are liable for all activity on your lampion account, including unauthorized access if you fail to secure your password.

Minimum balance

Your lampion balance may be zero; a zero balance does not close your account.

Dormant accounts

Accounts inactive for 12 months may be subject to administrative fees or closure at our discretion.

Dispute Resolution and Jurisdiction

Disputes and how we resolve them on lampion

If you have a dispute with us about a settlement, bonus, withdrawal, or account balance, contact our support team through the lampion app or email. Provide your account details and a clear description of the issue. We review your case and respond within one business day. If we cannot resolve it through support, we engage in good-faith discussion to reach a fair outcome.

If you believe we have breached these terms or treated you unfairly, you may request arbitration or pursue your remedies under local law. Any arbitration is conducted in English and uses the lampion support team as the first point of contact.

Our right to suspend or close your lampion account

We reserve the right to suspend or permanently close your lampion account if: (1) we detect fraudulent activity or money laundering; (2) you breach these terms; (3) we determine you are using the platform in violation of local law; (4) you fail identity verification; or (5) you engage in abusive behavior toward our dealers or support staff. Suspension is immediate; we notify you by email of the reason. If closure is permanent, any balance remaining in your account is forfeited unless we determine the action was in error.

Limitation of liability and indemnity

lampion provides the platform and games "as is." We do not guarantee uninterrupted service or error-free operation. To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of lampion. You agree to indemnify us against any claims, damages, or costs arising from your violation of these terms or local law.

These terms represent a binding agreement between you and lampion. By using our platform, you acknowledge you have read, understood, and agree to be bound by them.

Changes to lampion terms

We may update these terms at any time. We notify users of material changes by email or through the lampion app at least 14 days before the change takes effect. If you disagree with an update, you may close your account. Continued use of lampion after the notification period means you accept the new terms.

Jurisdiction and contact on lampion

These terms are governed by the laws of the jurisdiction in which lampion operates. If you have questions or complaints about our terms, contact us through the lampion app support chat or email. We maintain offices in Jakarta, Surabaya, Bandung, Medan, and Semarang to serve users across the region. Our team speaks English and local languages and responds during business hours.

By creating a lampion account, you acknowledge that you have read and accepted these terms and conditions. You also confirm that you are responsible for ensuring your use of lampion complies with all applicable laws in your jurisdiction.