lampion Privacy Policy
This page describes what we collect when you use lampion and how we keep that data protected. We at lampion take your privacy seriously. Our platform processes personal information — email, phone, payment details, identity documents — only to deliver account services, process deposits and withdrawals, and comply with local regulations.
Our services are available only where applicable law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. When you open an account on lampion, you agree to the terms set out in this policy and our terms of service.
What We Collect on lampion
We collect personal data in three categories. First, account data: email address, phone number, chosen username, and password hash. Second, identity data: full name, date of birth, national ID number, and scanned identity documents (passport, driver's license, or national card). Third, financial data: deposit and withdrawal history, payment method details (DANA account, e-wallet account, mobile banking ID, bank account number for local payment, online payment, e-wallet, or mobile banking transfers), and transaction amounts.
We also collect behavioural data: which games you access, how long you stay in a live-dealer studio, your football or esports market selections, and your account login history. This helps us diagnose technical issues, detect fraud, and improve our platform's performance across Jakarta, Surabaya, Bandung, Medan, and Semarang.
How We Use Your Data on lampion
We use account and identity data to open your account, verify your identity (KYC — Know Your Customer), prevent money laundering, and fulfil regulatory obligations. We use financial data to process your local payment, online payment, e-wallet, and bank-transfer deposits, execute your withdrawal requests to your chosen payment method, and reconcile transactions.
We use behavioural data to troubleshoot live-dealer streaming, detect suspicious patterns, offer customer support, and improve our mobile app's responsiveness. We do not sell your data to third parties. We do not use your data for marketing without your explicit consent.
Third Parties and Data Processors
We work with service providers who process your data under contract. Payment gateways (for mobile banking, local payment, online payment, and bank VA processing) receive transaction details necessary to complete transfers. Our live-dealer studio vendors receive your session ID and game history to stream video and track table activity. Our hosting provider and analytics partner may see logs and technical data.
These third parties are contractually bound to handle your data only as we direct and to keep it confidential. Our servers may sit outside your jurisdiction; by using lampion, you consent to cross-border data transfer.
Your Rights
- Access: You may request a copy of all personal data we hold about you.
- Correction: If your email, phone, or identity details are incorrect, contact our support team to update them.
- Deletion: You may request we delete your account and associated data, subject to regulatory retention obligations.
- Portability: We can export your transaction history in a standard format.
To exercise any of these rights, contact our support team via the channels listed at the end of this policy.
Cookies and Tracking
Our lampion platform uses cookies to keep you logged in, remember your preferences, and track how you navigate between live-dealer tables and sports markets. We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for up to 12 months). These cookies do not contain sensitive data; they hold only your session token and user ID.
You can disable cookies in your browser settings, but some lampion features may not work correctly. We do not use third-party cookies for advertising or external tracking.
Security Practices
We encrypt all data in transit using industry-standard TLS / SSL protocols. Your password is never stored in plain text; we hash it with a cryptographic algorithm. We do not store full payment card numbers; payment processors handle those details securely.
We conduct regular security audits and maintain access controls so that only authorised staff can view personal data. However, no system is non-specific info secure. If we discover a data breach, we will notify affected users as soon as practical.
Contact lampion
If you have questions about our privacy practices, wish to exercise your rights, or suspect misuse of your data on lampion, contact us:
- [email protected]
- Support portal
- Available via your lampion account dashboard
- Response time
- We aim to respond to data requests within ten business days
This privacy policy is effective as of its publication date. We may update it from time to time to reflect changes in our practices or regulatory requirements. We will post changes here and, if material, notify you via email.
Our services are available only where local law permits. Users are responsible for verifying that their use of lampion complies with applicable law in their jurisdiction.