lampion Casino & Sportsbook FAQ
Users of lampion ask questions across several broad areas: how to set up and secure an account, how deposits and withdrawals work, what games and markets we offer, and how our platform handles your data and privacy. This page addresses the most common inquiries so you can find answers quickly without contacting support.
We have structured this FAQ by topic so you can jump to the section most relevant to you. If your question is not answered here, or if you need help with a specific transaction or account issue, our support team is available via in-app chat and email. For detailed information about our terms of service, data handling practices, or jurisdiction restrictions, please refer to our legal notice and privacy policy pages.
Most account and payment questions can be resolved by reading the relevant section below. Account recovery (lost password, locked account) typically requires identity verification, which we can complete within a few hours if you have your KYC documents ready. Payment questions often relate to deposit timing or withdrawal status; these are best resolved by checking your transaction history first, then contacting support with your reference number if the issue persists.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer
- Games and marketsfootball betting, live-dealer tables, slots, and esports
- Security and dataaccount protection, data handling, and support contact
Know-Your-Customer (KYC) verification requires a government-issued identity document showing your full name, date of birth, and document number. Accepted documents include a passport, national identity card, or driving licence. You must submit a clear, legible photograph or scan of the front and back of your document. We also require proof of residential address — a utility bill, bank statement, or employer letter dated within the last twelve months. All documents must be in colour and show your full name and address clearly. If your documents are rejected, we will specify the reason and allow you to resubmit. Verification typically completes within one to three business days.
Know-Your-Customer (KYC) verification requires a government-issued identity document showing your full name, date of birth, and document number. Accepted documents include a passport, national identity card, or driving licence. You must submit a clear, legible photograph or scan of the front and back of your document. We also require proof of residential address — a utility bill, bank statement, or employer letter dated within the last twelve months. All documents must be in colour and show your full name and address clearly. If your documents are rejected, we will specify the reason and allow you to resubmit. Verification typically completes within one to three business days.
Payments and transactions
Yes, lampion accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. To deposit via bank transfer, select your bank from the deposit method list in your account. We will provide you with a unique account number and reference code. Transfer the funds from your bank account to our merchant account using that reference code. Bank transfers typically settle within one to two business days during banking hours. Transfers initiated on weekends or public holidays (such as Idul Fitri or Idul Adha) may take longer. If your transfer does not appear in your account after two business days, contact our support team with your bank reference number and we will investigate.
To deposit via local payment, online payment, or e-wallet, select your preferred wallet from the deposit method list. You will be redirected to the wallet's login page where you authenticate and confirm the transfer. Once confirmed, the funds are transferred to your lampion account immediately. No additional steps are required. If your deposit appears pending after thirty minutes, check your wallet app to confirm the transaction was authorised. If the transfer shows as completed in your wallet but not credited to lampion, contact our support team with your wallet reference number. Some banks may flag cross-wallet transfers as unusual activity; if your deposit is declined, contact your bank to authorise lampion.app as a merchant.
Withdrawal processing depends on your chosen method. Withdrawals to mobile banking, local payment, or online payment typically settle within minutes once approved. Bank transfers (e-wallet, mobile banking, local payment, online payment) usually settle within one to two business days. e-wallet withdrawals settle within minutes. Before your withdrawal is processed, we verify that your account balance covers the requested amount and that no pending bets or active game rounds are in progress. If verification flags appear (such as "Additional verification required"), complete those steps immediately. Withdrawals initiated during weekends or public holidays may be delayed until the next business day. If your withdrawal remains pending after the expected timeframe, contact our support team with your withdrawal reference number.
Games and markets
lampion covers major football leagues and tournaments including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We offer match odds, over/under goals, both-teams-to-score, and handicap markets. During tournament seasons (such as Piala AFF or Liga 1 playoffs), we expand our market selection to include live in-play betting. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) operate continuously. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Market availability varies by region and is subject to local law.
Free bets and free spins are promotional credits that allow you to place bets or play slot rounds without using your account balance. Free bets are typically credited to new accounts after KYC verification is complete. Free spins are credited for specific slot games and appear in your account's promotions section. Both free bets and free spins carry terms: they must be used within a specified period (usually seven to thirty days), and winnings from free credits may be subject to wagering requirements before withdrawal. Wagering requirements mean you must play through the winnings a certain number of times before they become withdrawable. Check the terms of each promotion in your account dashboard to understand the conditions. If you have questions about a specific promotion, contact our support team.
Security and data
We collect personal data in three categories: account data (email, phone, username, password hash), identity data (full name, date of birth, national ID number, scanned documents), and transactional data (deposits, withdrawals, game history, IP address logs). All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Access to personal data is restricted to our compliance, finance, and support teams on a need-to-know basis. We do not sell your data to third parties. We share data only with payment processors, fraud-detection services, and law-enforcement authorities if legally compelled. Account data is retained for the duration of your account; identity documents are retained for seven years after account closure for regulatory compliance. You may request deletion of non-essential data by contacting our privacy team.
To contact our support team, use the in-app chat feature (available to logged-in users) or send an email to our support address listed in your account settings. In-app chat typically receives an initial response within two to four hours during business hours (Monday–Friday, 08:00–20:00 local time). Email queries may take slightly longer. For urgent account recovery (lost password, locked account), use in-app chat for faster response. When contacting support, include your account username or registered email address and a clear description of your issue. If your query relates to a specific transaction, include the reference number. Our support staff speak English and several regional languages; language preference is set during account registration. Weekend and public holiday response times may be extended.